The Advanced Customer Service Skills Training for your Customer Facing Teams, This customer service training seminar gives your team the skills they need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
Who Must Attend? – Receptionists, Telephonists, Switchboard Operators, Contact Centre Executives, Sales Executives, Counter Sales Executives, Account Managers, Customer Service Executives, Billing teams or anyone who comes into contact with customers
Investment per delegate – US$100 and for ZIM$ enquire with us. The investment is inclusive of tea/coffee on arrival, mid-morning tea/coffee with sandwiches, buffet lunch, drinks, cordials, afternoon tea/coffee, certificate, pre training assessment, post training online support and a soft copy of the module.